FAQ / Policies
Q: Do you make custom cases for amps, guitars, cabinets, etc?
A: No
Q: Do you make customs enclosures for rehousing amplifiers?
A: No
Q: Do you offer Artist discounts?
A: Yes, we offer discounts for touring bands / recording studios / engineers, etc. Please contact us with your info.
Q: What is Back-order?
A: Occasionally, an item may be on back-order from one of our suppliers (such as speakers or grill cloth). If your purchase contains a back-ordered item, you will be contacted via email with the option to amend your order or wait for the item to come in.
Q: Do you offer a payment plan/layaway?
A: If you are not able to pay in full we offer a 50% deposit to start and then the balance, plus shipping, when your order is complete. Please contact us for more information. You may also select PayPal Credit, Shop Pay, or pay with a credit during checkout.
Q: Who do you use for shipping?
A: We use UPS for most of our cabinets and USPS for smaller items.
Orders containing multiple cabinets can usually be shipped at a lower cost via freight to a COMMERCIAL address. Freight shipments can also be sent to a RESIDENTIAL address for an extra fee. if you feel this applies to you, please contact us for a shipping quote BEFORE purchasing.
Q: What if I received my cabinet, but it was damaged during shipping, or my package has been lost during shipping?
A: Unfortunately, damage/loss does occasionally occur during the shipping process. All packages are shipped with Declared Value and Signature Required. If you received your cabinet and it has been damaged or your package has been lost please contact the shipper (UPS, DHL, etc.) IMMEDIATELY to open a case. We are not liable for damage or loss that occurs during shipping.
Q: What is your Warranty/Return policy?
A: Cabinets and Amplifiers are warrantied against manufacturer defects for 1 year from the date of purchase. The warranty is non-transferable. For unloaded cabinets, the warranty does not cover any damage that occurs as a result of improperly installed speakers, professional installation is recommended. Modifying a product in any way voids the warranty. Using a product for anything other that its intended application voids the warranty. Warranty related shipping is the responsibility of the customer. Products are non-returnable or refundable unless a mistake was made on our end, in which case you have 7 days from the date of delivery to report the mistake to us. All sales on In Stock products are final, no returns, exchanges, or refunds will be accepted or given.
Q: Can I cancel my order after it has been placed?
A: All cabinet and amplifier orders canceled after they have been placed are subject to a 50% cancelation fee. Orders placed during a sale are subject to a 50% cancelation fee of the actual price, NOT THE SALE PRICE! This is to cover any costs for time and materials associated with your order, NO EXCEPTIONS. (total price, excluding shipping). Fees for special order items such as speakers or grill cloth that we do not carry are also non-refundable, NO EXCEPTIONS! If you have put down a 50% deposit on your order, your deposit is non-refundable, NO EXCEPTIONS! If stains and coatings have been applied to your cabinet and/or amplifier, your order CANNOT BE CANCELED, NO EXCEPTIONS!
*Please note: our policies are subject to change at any time, without notice*